FAQs
Find answers to common questions about shopping, delivery, returns and payments at Beam & Borough.
1. What does Beam & Borough sell?
We sell lighting for the home, including table lamps, floor lamps, pendant lights, ceiling lights, wall lights, desk lamps and bedside lamps. Available styles, sizes, finishes and specifications are shown on each product page.
2. Where do you deliver?
We deliver throughout the United Kingdom only, including remote areas and UK island locations.
3. Is shipping free?
Yes. Standard shipping is free on all UK orders, with no minimum order value and no additional remote-area shipping surcharge.
4. How long will my order take to arrive?
Our estimated timeframes are:
| Order stage | Estimated timeframe |
|---|---|
| Processing | 1–3 business days |
| Transit after dispatch | 4–6 business days |
| Total estimated delivery | 5–9 business days |
Business days are Monday to Sunday, excluding UK public and bank holidays. Carrier collection and delivery schedules may differ.
These are estimates; delivery may occasionally be affected by weather, transport disruption or other service delays. Read our Shipping Policy for details.
5. What is your order cut-off time?
Our daily cut-off is 2:00 PM — (GMT+00:00) Greenwich Mean Time (London).
Orders placed before the cut-off are eligible to enter processing that business day. Orders placed afterwards, or on a UK public or bank holiday, enter processing on the next business day. This does not guarantee same-day dispatch.
6. How can I track my order?
We email your tracking details within 48 hours after dispatch. The email includes your tracking number, delivery partner and tracking instructions or link.
Please check your spam or junk folder if you cannot find it. Tracking may take time to update while the carrier completes its first scan.
7. What should I do if my delivery is late or missing?
Check your tracking information, then email support@beamandborough.co.uk with your order number and delivery postcode.
If tracking shows “delivered” but you cannot find the parcel, check any safe place, household members, neighbours or building reception. If it remains missing, contact us so we can investigate.
8. How do I choose the right light for my space?
Review each product’s dimensions, finish, bulb or fitting type and any installation details before ordering. Specifications vary between products, so check the details for the specific item you are considering.
Colours and finishes can look slightly different on screen depending on your display settings and lighting, so please read the written description as well. If you need help, contact us with the product name or link.
9. Are bulbs included, and do I need an electrician?
Whether a bulb is included, and which bulb type or fitting the product uses, is stated on each product page. Please check this before ordering.
Plug-in lamps can usually be set up without installation. Hardwired lights, such as ceiling lights, pendants and some wall lights, should be installed by a qualified electrician in line with the manufacturer’s instructions and UK electrical regulations.
10. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB and Diners Club, along with Apple Pay and Google Pay.
Availability may depend on your device, card issuer and payment provider. The options available for your transaction appear at checkout. See our Payment Policy.
11. What currency do you use?
Prices are displayed in British Pounds Sterling (GBP) unless checkout expressly indicates otherwise.
Your final total, including applicable taxes and discounts, is shown before payment. Your payment provider may apply currency-conversion charges if your account uses another currency.
12. Can I change or cancel my order?
Email support@beamandborough.co.uk as soon as possible with your order number and request.
We will try to make changes or stop the order before dispatch. If cancellation is completed before dispatch, there is no cancellation fee, and the refund is processed within 7 business days.
If the parcel has already been dispatched, we may be unable to stop delivery. You can still notify us of cancellation and follow the applicable return procedure.
13. What is your return policy?
You may request an eligible return within 30 days of delivery.
For standard change-of-mind returns, lighting products should be unused, uninstalled, undamaged and in their original packaging, with all fittings, accessories and instructions included.
This 30-day period is our voluntary policy and does not replace your statutory rights. These conditions do not remove your rights concerning faulty, damaged, incorrect or misdescribed items. For most online purchases, UK law also lets you cancel within 14 calendar days after delivery and return the goods within a further 14 calendar days.
Read our Return & Refund Policy for full conditions and exceptions.
14. How do I return an item?
Email support@beamandborough.co.uk with your order number and the items you wish to return.
We will provide the correct return address, instructions and a label to download and print. Pack the items securely and post them within 14 calendar days of notifying us.
Returns are by mail only. Keep your proof of posting, and do not automatically send items to our registered office.
15. Who pays return shipping, and is there a restocking fee?
Beam & Borough pays return postage for items that are damaged, faulty, incorrect or not as described. Where a return is required, we provide a prepaid downloadable label or another suitable arrangement.
Customers pay return postage for change-of-mind returns where the item supplied matches the order and description. If we offer a customer-paid label, we explain the cost before you agree to use it. A downloadable label is not automatically free.
We do not charge a restocking fee or a refund-processing fee. Our restocking fee is £0.00.
16. Do you accept exchanges?
Yes. We accept eligible exchanges within 30 days of delivery, subject to availability.
Contact us with your order number and the Colour or Colour Temperature you would prefer. Any price difference or applicable postage cost will be explained before the exchange is finalised. If the replacement is unavailable, we will discuss an alternative or an eligible refund.
17. What if my item arrives damaged, faulty or incorrect?
Contact us as soon as reasonably possible with your order number and a description of the issue. Photographs of the item, packaging and shipping label can help us investigate, where available.
Please keep the item and all packaging while we assess the issue, and do not attempt to install or use a product that appears damaged or faulty. We will arrange an appropriate resolution and cover applicable return postage.
18. When will I receive my refund?
Eligible refunds are processed within 7 business days after receiving and inspecting the return, subject to applicable statutory deadlines and evidence-of-return requirements.
Refunds go to the original payment method, unless you expressly agree to an alternative. Your bank or payment provider may need additional time to display the credit.
19. Do you have a physical shop, and who operates Beam & Borough?
Beam & Borough operates as an online store. Our registered office is for business correspondence and is not a walk-in shop, collection point or automatic return address.
Beam & Borough is operated by HALLOGENT STUDIOS LTD, registered in England and Wales under company number 17426321.
Registered office:
Flat 19, 6, Material Store House, Pressing Lane
Hayes, UB3 1DR
United Kingdom
20. How do you handle my personal information?
Our Privacy Policy explains how we collect, use and protect personal information, together with your privacy rights and cookie choices.
Never send full card details, banking passwords or authentication codes to customer support.
21. How can I contact you?
Email: support@beamandborough.co.uk
Phone: +44 7585 731269
Contact page: Contact Us
Customer service hours: Monday–Sunday, 10:00 AM–5:00 PM
Time zone: (GMT+00:00) Greenwich Mean Time (London)
Closed on UK public and bank holidays.