Shipping policy

This Shipping Policy applies to all Beam & Borough orders delivered within the United Kingdom. Please review the following information about delivery coverage, shipping costs, processing times, tracking and delivery support before placing an order.

1. Delivery Coverage

We deliver throughout the United Kingdom (UK).

Free standard shipping applies to all UK delivery addresses, including remote areas and island locations. We currently do not offer delivery outside the UK.

2. Shipping Charges

Standard shipping is free on all UK orders.

There is no minimum order value and no additional shipping surcharge for remote UK locations. Your shipping charge will be displayed as Free at checkout.

The price of your items and any applicable taxes will be displayed before you complete your purchase.

3. Order Processing & Estimated Delivery

Order stage Estimated timeframe
Order processing 1–3 business days
Shipping transit 4–6 business days after dispatch
Total estimated delivery 5–9 business days

Order processing includes checking your order, preparing your items, packing them securely and arranging dispatch. Transit time begins after your parcel has been handed to the delivery partner.

For this policy, our business days are Monday to Sunday, excluding UK public and bank holidays. Carrier collection and delivery schedules may differ, and delivery is not guaranteed on every business day.

These timeframes are estimates rather than guaranteed delivery dates.

4. Order Cut-Off Time

Our daily order cut-off time is:

2:00 PM — (GMT+00:00) Greenwich Mean Time (London)

Orders received before the cut-off time are eligible to enter processing that business day. Orders received after the cut-off time, or on a UK public or bank holiday, enter processing on the next business day.

Orders are normally dispatched within 1–3 business days. Placing an order before the cut-off time does not guarantee same-day dispatch.

5. Delivery Partners

We arrange UK deliveries through delivery partners such as Royal Mail, DPD, Evri and DHL, depending on the parcel, delivery address and service availability.

The delivery partner assigned to your order will be identified in your dispatch confirmation or tracking information. Customers cannot select a particular carrier unless that option is specifically offered at checkout.

The delivery partner’s collection schedules, local delivery routes and service availability may affect the exact delivery date.

6. Order Confirmation

After placing your order, you will receive a confirmation email at the email address entered at checkout.

Please check that your items, delivery address and contact details are correct. If you notice an error, email support@beamandborough.co.uk promptly and include your order number.

If you do not receive your confirmation email, check your spam or junk folder before contacting us.

7. Dispatch Confirmation & Tracking

We will email your tracking details within 48 hours after dispatch.

Your dispatch confirmation will include the assigned delivery partner, your tracking number and a tracking link or instructions for following your parcel.

Tracking updates may not appear immediately because the delivery partner must first scan the parcel into its network. A tracking number being created does not necessarily mean the parcel has already received its first carrier scan.

If you have not received tracking details within 48 hours after dispatch, contact us with your order number.

8. Delivery Instructions & Address Changes

Please provide a complete and accurate UK delivery address, including your full name, house or building number, street, town or city, postcode and any applicable flat or unit number.

If you need to correct an address, contact us before dispatch. We will make reasonable efforts to update the details, but changes cannot be guaranteed once dispatch preparations are complete.

Once a parcel has been handed to the delivery partner, we may be unable to amend or redirect it.

Special delivery instructions are subject to the delivery partner’s policies and cannot be guaranteed.

9. Failed Delivery & Uncollected Parcels

If you are unavailable when delivery is attempted, the delivery partner may attempt redelivery, leave collection instructions or provide further options through the tracking service.

Please follow any instructions and collect your parcel within the timeframe specified by the delivery partner.

If a parcel is returned to us following an unsuccessful delivery, an incomplete address or non-collection, contact us. We will review the circumstances and explain the available redelivery or refund options before taking further action.

10. Delivery Delays

Delivery may occasionally take longer than estimated because of circumstances such as:

  • Severe weather or transport disruption.

  • UK public and bank holidays.

  • Carrier service interruptions.

  • High seasonal parcel volumes.

  • Remote delivery routes.

  • Incomplete or incorrect delivery information.

If we become aware of a significant delay affecting your order, we will contact you using the details provided at checkout.

If your order has not arrived within the estimated 5–9 business days, contact us so we can investigate. You do not need to resolve the matter with the delivery partner on your own.

11. Lost or Missing Parcels

If your tracking has stopped updating or your parcel appears to be missing, email support@beamandborough.co.uk with:

  • Your order number.

  • The name used when ordering.

  • Your delivery postcode.

  • A brief explanation of the issue.

We will investigate with the delivery partner and keep you informed.

If your parcel is confirmed lost, we will arrange an appropriate resolution, such as a replacement or refund.

Parcel Marked as Delivered but Not Received

Please check any designated safe place, household members, neighbours, reception or building management, together with any delivery photograph supplied by the carrier.

If you still cannot locate the parcel, contact us promptly. We will review the delivery information and investigate with the delivery partner.

12. Damaged Parcels or Products

Lighting products can be fragile, so please inspect your parcel and its contents when they arrive.

If the packaging or an item is damaged, contact support@beamandborough.co.uk as soon as reasonably possible.

To help us assess the issue, please provide your order number and, where possible, photographs showing:

  • The outer packaging and shipping label.

  • Any damage to the packaging.

  • The item received.

  • The damaged or affected area, such as a cracked shade, bent frame or broken fitting.

Please retain the packaging and item while we investigate, where reasonably possible. Do not install, use or repair a product that appears damaged, and do not return it before contacting us for instructions.

We will assess the issue and arrange an appropriate resolution, which may include a replacement or refund.

You will not be charged return shipping for an item that arrives damaged, faulty or incorrect. If a return is necessary, we will provide instructions and arrange the return shipping.

13. Incorrect or Incomplete Orders

If you receive the wrong item or an item or part is missing, such as a fitting, shade or accessory, contact us promptly with your order number and details of the problem.

Photographs of the items and packaging received may help us investigate.

We will review your order and arrange an appropriate resolution. You will not be charged additional shipping to correct an error made by us.

14. Order Changes & Cancellation

To request an order change or cancellation, email support@beamandborough.co.uk as soon as possible.

Please include your order number and the change you are requesting.

We will attempt to accommodate requests before dispatch. Changes and cancellation cannot be guaranteed once dispatch preparations are complete or the parcel has been handed to the delivery partner.

If your order has already been dispatched, please refer to our Return & Refund Policy.

15. Contact & Business Information

For shipping questions or delivery assistance, contact us using the details below.

Store name: Beam & Borough
Company name: HALLOGENT STUDIOS LTD
Company registration number: 17426321, registered in England and Wales

Registered office address:
Flat 19, 6, Material Store House, Pressing Lane
Hayes, UB3 1DR
United Kingdom

Email: support@beamandborough.co.uk
Phone: +44 7585 731269
Website: beamandborough.co.uk

Customer Service Hours

Monday–Sunday: 10:00 AM–5:00 PM
Time zone: (GMT+00:00) Greenwich Mean Time (London)
Closed on UK public and bank holidays.

Our registered office address is provided for business correspondence. Please contact us for instructions before sending any product return.