Privacy policy

At Beam & Borough, we respect your privacy and recognise the importance of protecting your personal information.

This Privacy Policy explains how HALLOGENT STUDIOS LTD, trading as Beam & Borough, collects, uses, stores and shares personal information when you visit beamandborough.co.uk, purchase lighting, contact us or use our services.

It also explains your privacy rights under applicable UK data protection law.

1. Who Is Responsible for Your Information?

HALLOGENT STUDIOS LTD is the data controller responsible for the personal information we use to operate Beam & Borough, manage customer relationships and fulfil orders.

Company registration number: 17426321, registered in England and Wales.

Registered office address:
Flat 19, 6, Material Store House, Pressing Lane
Hayes, UB3 1DR
United Kingdom

Privacy contact: support@beamandborough.co.uk

2. Personal Information We Collect

The information we collect depends on how you interact with us.

Contact and Customer Information

  • Your name.

  • Email address and telephone number.

  • Billing and delivery addresses.

  • Account information, if you create an account.

Order and Transaction Information

  • Products purchased, including selected colours, colour temperatures and quantities.

  • Order numbers, transaction amounts and payment status.

  • Delivery, tracking, cancellation, return, exchange and refund details.

  • Information needed to investigate payment disputes or suspected fraud.

Customer Support Information

  • Messages and enquiries you send us.

  • Information provided about an order or product issue.

  • Photographs or documents you choose to provide in support of a return or complaint.

Please avoid sending sensitive personal information or payment-card details in customer support messages.

Website and Device Information

Depending on your cookie preferences and the services used, we may collect:

  • IP address, browser type and device information.

  • Pages viewed and interactions with our website.

  • Referral information and approximate location derived from your IP address.

  • Cookie identifiers and similar technical information.

Marketing Preferences

  • Whether you subscribe to marketing communications.

  • Your consent choices, subscription preferences and unsubscribe requests.

3. How We Obtain Your Information

We receive information:

  • Directly from you, when you order, contact us, create an account or subscribe.

  • Automatically through the website, using cookies, server logs and similar technologies.

  • From service providers, such as Shopify, payment processors and delivery partners, where needed to operate the store, confirm transactions or resolve delivery issues.

4. How We Use Your Information

Purpose Lawful basis
Process orders, payments, delivery, returns, exchanges and refunds Performance of our contract with you
Respond to purchase enquiries and take steps requested before an order Steps necessary before entering a contract
Send order confirmations, tracking and service updates Performance of our contract with you
Maintain accounting records and comply with applicable legal requirements Legal obligation
Protect the website, investigate fraud and defend legal claims Legitimate interests and, where applicable, legal obligation
Handle general enquiries and improve customer support Legitimate interests
Send optional marketing communications Consent, or another permitted basis where applicable
Use non-essential analytics or advertising technologies Consent where required

Our legitimate interests include operating a secure retail business, preventing misuse, resolving disputes and improving customer service. We consider your rights and reasonable expectations when relying on these interests.

Where consent is required, you may withdraw it at any time.

5. Information Needed to Fulfil Orders

Certain information, such as your name, delivery address and payment confirmation, is necessary to process and deliver an order.

If you do not provide the required information, we may be unable to complete your purchase or provide the requested service.

Optional marketing subscriptions are not required to place an order.

6. Shopify & Payment Processing

Our online store is hosted on Shopify, which provides the ecommerce platform used to display products, manage checkout and process store operations.

Shopify and its service providers process information necessary to provide these services. Depending on the service, Shopify may act on our behalf or as an independent controller for its own processing.

You can read more in Shopify’s Privacy Policy.

Payments are handled by the payment providers available at checkout. They process payment information under their own privacy and security terms.

We receive transaction information needed to manage your order, such as payment status and limited payment-method details. Please do not send full card numbers, security codes or banking passwords by email.

7. When We Share Personal Information

We share relevant information where necessary with:

  • Shopify and website service providers supporting hosting, checkout and store functionality.

  • Payment processors and financial service providers handling payments, refunds, verification and disputes.

  • Delivery and fulfilment partners requiring your name, address and relevant contact details to deliver orders.

  • Customer support and communications providers helping us respond to enquiries and send service messages.

  • Analytics or advertising providers, where these services are used and your consent is required.

  • Professional advisers, including accountants, insurers and legal advisers.

  • Authorities or other parties, where disclosure is legally required or necessary to establish or defend legal rights.

Information may also be disclosed during a genuine business sale or restructuring, subject to appropriate confidentiality and data protection arrangements.

Sharing is limited to information relevant to the purpose.

8. Cookies & Similar Technologies

Our website uses cookies and similar technologies to support its operation.

These may include:

  • Essential technologies: Support the basket, checkout, security and other requested functions.

  • Preference technologies: Remember choices and settings.

  • Analytics technologies: Help understand website use and performance.

  • Advertising technologies: Support advertising measurement and relevant promotions.

Where required by law, non-essential technologies require your consent before use.

Use the website’s cookie controls to review available categories and manage your choices. You can also manage cookies through your browser settings.

Rejecting non-essential cookies should not prevent you from making a purchase. Blocking essential cookies may affect functions such as the basket or checkout.

Withdrawing cookie consent does not affect the lawfulness of processing carried out before withdrawal.

9. Marketing Communications

Where you subscribe or applicable rules otherwise permit, we may send updates about lighting, new arrivals and promotions.

You may stop marketing emails at any time by:

Unsubscribing from marketing does not stop necessary service messages concerning an order, delivery, return or refund.

You have the right to object to the use of your personal information for direct marketing at any time.

10. International Data Transfers

Shopify and other service providers may process personal information outside the United Kingdom, including in Canada, the United States and other countries where they operate.

Where UK transfer rules apply, transfers must rely on an appropriate legal mechanism. Depending on the recipient and destination, this may include UK adequacy regulations or approved contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum.

Contact support@beamandborough.co.uk for information about the safeguards relevant to your data and how to obtain a copy, subject to appropriate redactions.

11. How Long We Keep Information

We retain personal information only for as long as necessary for the relevant purpose.

Retention is determined by:

  • Order and transaction records: Accounting, tax, consumer-law and dispute-resolution requirements.

  • Customer support records: The time needed to resolve an enquiry and deal with related complaints or claims.

  • Account information: The duration of the account relationship and any continuing legal requirements.

  • Marketing information: Your subscription status, consent and communication preferences.

  • Technical information: Its purpose, the applicable cookie or provider retention period and security needs.

We may retain limited information on an unsubscribe list to ensure we respect your marketing choices.

When information is no longer required, we delete it or anonymise it, subject to applicable backup cycles and legal retention obligations.

12. Keeping Your Information Secure

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

Access is limited to people and service providers who need the information for their work.

No website, transmission method or storage system can guarantee absolute security. If you suspect an issue involving your account or information, contact us promptly.

13. Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Access your personal information and receive a copy.

  • Correct inaccurate or incomplete information.

  • Request deletion of information.

  • Restrict certain uses of information.

  • Receive certain information in a portable format.

  • Object to processing based on legitimate interests.

  • Withdraw consent where processing relies on it.

  • Exercise applicable rights concerning significant solely automated decisions.

These rights are subject to legal conditions and exceptions. For example, we may need to retain transaction records even after receiving a deletion request.

You may object to direct marketing at any time. You may also object to processing based on legitimate interests for reasons relating to your circumstances.

To make a request, email support@beamandborough.co.uk. We may ask for proportionate information to verify your identity.

We normally respond within one month, subject to any lawful extension. Requests are generally handled free of charge, although limited legal exceptions may apply.

14. Automated Fraud Checks

Shopify and payment providers may use automated tools to assess transaction risk and identify suspected fraud. These checks may result in a payment being flagged, delayed or declined.

If you believe an automated check has affected your order incorrectly, contact us. We will review the information available to us and explain the appropriate next steps, including contacting the payment provider where necessary.

15. Children’s Privacy

Our store is intended for adults purchasing lighting. We do not knowingly seek personal information from children for marketing purposes.

If you believe a child has provided personal information inappropriately, contact us so we can investigate and take appropriate action.

16. External Websites

Our website may link to third-party websites, including payment, delivery or social media services.

Their privacy practices are governed by their own policies. Please review those policies when using their services.

17. Privacy Complaints

If you have concerns about how we use your information, please contact support@beamandborough.co.uk so we can investigate.

You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO):

ico.org.uk/make-a-complaint

You do not have to contact us before exercising your right to complain to the ICO.

18. Changes to This Policy

We may update this policy to reflect changes to our services, processing activities or legal requirements.

The latest version will appear on this page with an updated date. Where required, we will provide additional notice or request fresh consent.

19. Contact & Business Information

Store name: Beam & Borough
Company name: HALLOGENT STUDIOS LTD
Company registration number: 17426321, registered in England and Wales

Registered office address:
Flat 19, 6, Material Store House, Pressing Lane
Hayes, UB3 1DR
United Kingdom

Email: support@beamandborough.co.uk
Phone: +44 7585 731269
Website: beamandborough.co.uk

Customer service hours: Monday–Sunday, 10:00 AM–5:00 PM
Time zone: (GMT+00:00) Greenwich Mean Time (London)
Closed on UK public and bank holidays.